Aunty Erin's Estate & Fine Jewelry is a locally-owned, family business located in Downtown Honolulu, Hawai'i. 

By Appointment Only:

We do things a little differently here...

In order to provide a secure and comfortable experience, we work on an 'appointment only' model. 
This means that, while in our office, you have our undivided attention. 
Operating this way not only means that we won't be rushing off to take care of other customers, but that you have the time to ask questions, get answers, and make informed decisions about your jewelry. It also means we can prepare for your service (doing market research, arranging a private viewing, etc.) before you arrive, saving you time, travel, and headache. 

The Process...

...For Appraisals, Repairs, Resizing, and Selling Your Gold/Jewelry:

1. Send Photos:
We usually ask that you send us a text or email with your name, a brief message about which service(s) you require, and photos of the items in need of service. This allows us to determine things like when to schedule your appointment, for how long, and if your service would be improved by utilizing specific equipment. 
Your photos also help us determine where to refer you if we know of a local professional who can better meet your needs. 

2. Wait For a Response:
We usually respond within the hour.
If you contact us outside normal business hours, you will hear from us the following business day.
If we have questions about certain items or need clarification, we will reach out to you.

3. Make an Appointment:
Schedule a convenient time to bring your items to our office. 

Once your appointment is made, we will send you a confirmation with directions to our office in Downtown Honolulu, HI. If you have booked a mobile service (such as a mobile appraisal) we will include the address provided when you made your appointment. 

After that, simply show up at your appointed time and let us take care of the rest!

If you are off island, don't worry! We work with inter-island and mainland clients all the time. Simply give us a call, text, or email and we will advise you on the best ways to get your items to us. 

...For Custom Design:

1. Book an Appointment:
We ask that you book an appointment online or contact us via your preferred method: text, call, email, snail mail. We will respond as soon as possible so that we can chat to learn more about your design goals, personal style, budget, etc. 

If you have photos of inspirational items or design elements that you like, please send them our way! This gives us a clearer idea of your creative vision. 

We do charge a small consultation fee ($150.00) to hold the appointment. If you decide to put your design into production, this fee will be applied towards your deposit.

2. Create Your Design:
After booking an appointment, come visit our office to create/complete your design. This is when you will sit down with Aunty Erin and her design team to explore materials (metals, gemstones, etc.) and create a design that will fit your personal aesthetic, lifestyle, and budget.

Deposits are required before a design can go into production and are generally half (50%) of the item's estimated total price, though this percentage may vary slightly from piece to piece. 

3. Custom Manufacturing:
Manufacturing time is generally 4-6 weeks from the finalization of your design. If you need your creation sooner, we will do our best to be accommodating, but 'rush fees' may apply. 

4. Pick-Up:
Once your item is created, we will contact you to schedule an appointment for inspection/pick up. 
We pride ourselves in doing things right the first time, but if anything is not to your satisfaction, this is the time to let us know so that we can make corrections/adjustments.
If you are satisfied with your piece, the remaining balance will be collected and you walk out with your custom-made jewelry!

...For Purchasing:

For you privacy, security, and convenience, we sell items online through our website and through private viewings only. 

We invite you to have a look through our online inventory. If you have questions about an item, let us know: We are happy to help and want you to buy with confidence!

If you see an item you like, you can purchase it through our website or arrange for a private viewing.

Online Purchases:
Online purchases will be paid for at checkout and generally ship within 1-2 business days. We will send tracking information via your preferred contact method once your item has shipped. 
If you require specific shipping, packaging, or other accommodations, please reach out to us before completing your order. 

Private Viewings:
To schedule a private viewing, we ask that you contact us with the SKU of any item(s) you wish to see. The SKU can be found directly below each item's title and looks something like this: 1234-5678-90.
Once your viewing is scheduled, we will send you an appointment confirmation with directions to our office. 
Simply show up at the appointed time for no-pressure shopping. You will have our undivided attention so you can shop, try on, and ask any questions you may have. 
This is also a good time to discuss customization: resizing, stone re-setting, etc.
If you have found what you are looking for, you can pay via your preferred method (we take cash, check, and card) and leave with your new jewels. 

If you have any questions or concerns, please, give us a call!